Terms of Use:

Please note that upon registering, you will agree to these terms of use a total of 2 times, so we encourage that you do please read our Terms of Use thoroughly:

Red Butler Corp. ("Red Butler Corp.", "we", or "us") providing services as a DBA to LA Butler Corp., supports this web site (the "Site") to provide information, recommendations, and live concierge services (the "Services"). We hope you enjoy your visit!

The terms, conditions and guidelines associated with use of the Services, the Site and any content (collectively, the "Content") available on the Site are set forth in this Terms of Use Agreement ("TOU"). Please read this TOU carefully before you use the Services or the Site. By using the Services or the Site you ("you" or "your," as appropriate) agree to the terms, conditions, and guidelines set forth in this TOU.

Except as is provided in Red Butler Corp.'s privacy policy (which is incorporated into this TOU below), Red Butler Corp. may update or change this TOU from time to time without notice. Such changes will be effective on the date that such modified TOU is posted on the Site, which is located at [http://www.RedButler.com]. USE OF THE SITE OR SERVICES AFTER SUCH CHANGES HAVE TAKEN EFFECT CONSTITUTES ACCEPTANCE OF ALL CHANGES.

Please also note that if Red Butler Corp. determines at any time that you have abused or violated any of these terms, conditions and guidelines, Red Butler Corp. reserves the right to terminate your access to the Site and Services immediately without notice.

Concierge Recommendations and Information: The concierges' comments and recommendations presented on the Site, are based on research and opinions collected by the concierges, and are subject to change at any time.  In addition, all responses will be provided based upon REASONABLE research and efforts on behalf of our operators.   We do not recommend utilizing our services for financial, legal, tax or other sensitive matters.

User Name, Password and Security

You are responsible for maintaining the confidentiality of your user name and password, and you are solely responsible for all activities that occur under your user name and password. You agree to immediately notify Red Butler Corp. of any unauthorized use of your user name and Password or any other breach of security related to the Site. Red Butler Corp. WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO ADEQUATELY SAFEGUARD YOUR USER NAME AND/OR PASSWORD, OR TO OTHERWISE COMPLY WITH THIS SECTION.  WE RESERVE THE RIGHT TO IMMEDIATELY SUSPEND THE USE OF YOUR USER NAME AND PASSWORD SHOULD YOU FAIL TO COMPLY WITH THIS TOU.

Eligibility

The Services and the Site are available only to individuals or entities who can form legally binding contracts under applicable law and who are employees and affiliates of entities that have entered into a services agreement with Red Butler Corp. or one of its distributors. Without limiting the foregoing, the Services and the Site are not available to individuals under the age of eighteen (18). By using the Services or the Site, you warrant that you are at least eighteen (18) years of age or older. If you do not qualify, you may neither use the Services nor the Site.  For special promotions, this age requirement may require that users of this site be (21) years of age or older.  Please refer to the special promotions portion of this agreement to investigate this matter further.

Privacy

Red Butler Corp. knows how important privacy is to you and is committed to honoring your privacy. You can review Red Butler Corp.'s privacy policy, which is incorporated by reference into this TOU, at [http://www.RedButler.com]

In order to ensure that Red Butler Corp. is able to provide high quality services that are responsive to customer needs, Red Butler Corp. employees may need to access your accounts and records on a case by case basis to investigate complaints or other allegations or abuse. Red Butler Corp. shall not disclose the existence or occurrence of such an investigation unless required by law.  The information you provide is the information that we will be capable of accessing.  Therefore, if you do not wish to share any personal, contact, financial or other sensitive information, please do not do so.

Links to Third-Party Sites

Some of the links on the Site may allow you to leave the Site. Third-party sites to which the Site may link ("Third-Party Linked Sites") are not in any way under Red Butler Corp.'s control, and Red Butler Corp. DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION, CONTENT, COMMUNICATIONS, SERVICES, GOODS OR OTHER MATERIALS AVAILABLE ON SUCH THIRD-PARTY LINKED SITES OR FOR ANY CHANGES OR UPDATES TO SUCH SITES. Red Butler Corp. does not intend links contained on the Site to be referrals to, or endorsements of, any Third-Party Linked Site or the entities that operate them, and such links are provided for convenience only.

General Disclaimer

THE SITE, ALL THIRD PARTY LINKED SITES, AND ALL SERVICES, CONTENT AND MATERIALS PROVIDED IN THE SITE, ARE PROVIDED TO YOU ON AN "AS IS, WITH ALL FAULTS" BASIS, AND YOUR USE OF SUCH SITES, SERVICES, CONTENT AND MATERIALS IS AT YOUR OWN RISK. Red Butler Corp. DISCLAIMS ALL WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, INFRINGEMENT, AND QUIET ENJOYMENT.

Limitation of Liability

IN NO EVENT WILL Red Butler Corp., ANY OF ITS PARTNERS, PROVIDERS, AFFILIATES, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, RELIANCE, COMPENSATORY, OR PUNITIVE DAMAGES OR DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE, THE SERVICES AVAILABLE ON THE SITE, ANY WEBSITES LINKED TO THE SITE, THE MATERIALS OR INFORMATION CONTAINED AT THE SITE OR THE FOREGOING LIMITATIONS OF LIABILITY CONSTITUTE A FUNDAMENTAL BASIS OF THIS TOU AND Red Butler Corp. WOULD NOT HAVE PERMITTED YOU TO USE THE SITE OR THE SERVICES ABSENT SUCH LIMITATIONS.

Prohibited Uses

As a user of the Services including Forums, Chats or Postings on this Site, you agree to use the Services and the Site only for lawful purposes. Use of the Services or the Site for transmission, distribution, retrieval or storage of any information, data, or other material in violation of any applicable law or regulation is prohibited. You also agree not to use the Services or the Site to:

1. Use or transmit any material protected by copyright, trademark, trade secret, patent, or other intellectual property right without proper authorization;

2. Harass others by "mail-bombing" or "news-bombing";

3. Threaten, harass, defame, embarrass or distress any other person or group;

4. Distribute computer viruses, worms, or any software intended to damage or alter a computer system without the owner's consent;

5. Use "auto-responders," "cancel-bots," or other similar mechanisms that generate excessive network traffic;

6.  Post or send any unlawful, harmful, defamatory, libelous, pornographic, obscene, vulgar or similarly tortuous or otherwise objectionable material;

7.  Post, send or relay any unsolicited advertising;

8.  Post or send any chain letters or pyramid schemes;

9.  Post or send any fraudulent or misleading offers of products, items, loans, or other services;

10. Post any misleading, inaccurate or fraudulent information;

11. Post any junk e-mails;

12.  Post any duplicative or unsolicited messages;

13.  Harvest or otherwise collect information about others, including e-mail addresses, without their consent;

14.  Create a false identity or forged e-mail address or header or otherwise attempt to mislead others as to the identity of the sender or the origin of the message; or

15.  Attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Site through login password mining or any other means.

Termination:

Red Butler Corp. may terminate the Services and access to this Site at any time without notice in its sole discretion.  We possess the right to refuse service at anytime.  In the event of a termination, the Links to Third-Party Sites, General Disclaimer, Limitation of Liability, Prohibited Uses, Proprietary Rights, Indemnity, Applicable Laws, and General Terms Sections set forth in this TOU shall survive. Users who violate this TOU may additionally incur criminal and/or civil liability. Red Butler Corp. may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with its investigations of any suspected civil or criminal violations.

Proprietary Rights Software You acknowledge and agree that the Service and any Red Butler Corp. software used in connection with the Service ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You agree not to modify the Software in any manner or form, or to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the web interface or telephone access numbers that may be provided by Red Butler Corp. for use in accessing the Service.

Trademarks The trademarks appearing on the Site, including those of Red Butler Corp., are the property of their respective owners. Red Butler Corp.'s trademarks may not be used without the express written permission of Red Butler Corp.. The design and layout of the Site, and all other Websites owned, operated, licensed, or controlled by Red Butler Corp. are protected as trade dress and may not be copied or imitated in whole or in part. No logo, graphic, sound, image, or animation from the Site may be copied or retransmitted unless expressly permitted by Red Butler Corp. Other product and company names mentioned on the Site may be the trademarks of their respective owners.

Copyright All materials on the Site are copyrighted and are protected under state and federal law, as well as international treaties and the copyright laws of other countries. Red Butler Corp.'s materials may not be reproduced, copied, distributed, adapted, displayed, edited, published, transmitted, or downloaded in any way without Red Butler Corp.'s express written permission except that you may download one copy of the Content for your personal, non-commercial use, provided that all copyright and proprietary notice are displayed on such downloaded content. All rights not expressly granted herein are reserved by Red Butler Corp.. If you are aware of any copyright violations on the site, please contact info(at)RedButler.com.

Indemnity:

You agree to indemnify, defend (with counsel reasonably acceptable to Red Butler Corp.) and hold harmless Red Butler Corp., its telecommunications providers and service providers, and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, employees, consultants, attorneys and agents and their respective successors and assigns, if any, (collectively the "Indemnified Parties") from and against all claims, actions, losses, liabilities, damages, costs and expenses (including, but not limited to, attorneys' fees and costs) arising from or relating to (i) your use of the Services and/or the Site, (ii) any content you post, e-mail, transmit, or relay either to Red Butler Corp. or by use of the Services or the Site, (iii) your violation of the TOU, or (iv) your alleged infringement of any intellectual property or other right of any person or entity.

Notice:

All notices to a party shall be in writing and shall be made either via e-mail or U.S. mail. Notice shall be deemed given 24 hours after an e-mail that is not returned to the sender is sent, or 3 days after deposit in the U.S. mail, to you at the address provided by you upon registration and to Red Butler Corp. at the address set forth below.

Attn.: Chief Financial Officer

Red Butler, Corp, 8306 Wilshire Blvd., Ste. 1070, Beverly Hills, CA 90211

Changes to Site and Services:

Red Butler Corp. reserves the right to change, suspend or discontinue any aspect of the Services or the Site at any time, including the availability of any of the Site features, delivery services, databases or Content. Red Butler Corp. may also impose limits on features or restrict access to parts of the Site.

Applicable Laws:

Both you and Red Butler Corp. agree that the statutes and laws of the Commonwealth of California, without regard to the conflicts of laws principles, will govern all matters relating in any way to this TOU or to your use of the Site. Red Butler Corp. makes no representation that materials on the Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access the Site from outside the State of California do so on their own initiative and are responsible for compliance with local laws.  This Agreement is personal to you, and you may not assign your rights or obligations to anyone.

General Terms:

If any provision(s) of the TOU is found to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Red Butler Corp.'s failure to exercise or enforce any right or provision of the TOU shall not constitute a waiver of such right or provision. The TOU constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the TOU will be effective only if unambiguously made in writing and signed by Red Butler Corp.

Privacy Policy:

Your privacy is important to Red Butler Corp. Maintaining the trust of our users is key to the success of our business, and this Privacy Policy is intended to make you feel as comfortable as possible visiting our website and using our services.

This Privacy Policy discloses the privacy practices for the concierge services, web sites and any other sites and services operated by Red Butler Corp. This Privacy Policy will provide you with information on our policies regarding:

1.  What Personal Information is collected

2.  Who collects the Personal Information

3.  How the Personal Information is used

4.  With whom the Personal Information may be shared

5.  The choices available to users regarding collection, use and distribution of the Personal Information

6.  How you can correct any inaccuracies in the Personal Information

7.   What kind of security procedures we use to protect the loss, misuse, or alteration of your Personal Information under our control

Personal Information. "Personal Information" is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or e-mail address. Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons (like statistics about how many persons visited our web site last month, or how many visitors are male and how many are female).

If you feel that this company is not abiding by its posted privacy policy, you should contact our security and privacy staff by e-mail at info(at)RedButler.com.

Acceptance. This Privacy Policy is a part of our Terms of Use agreement and by using the Red Butler Corp. website and services, you agree to be bound by its terms and conditions. This Privacy Policy only addresses activities from our servers. Other sites (including those that we link to and third party sites or services which we co-brand) may have their own policies, which we do not control, and thus are not addressed or controlled by this policy.

(1) What Personal Information Is Collected

 You provide certain Personal Information to us when you: (a) register to use the services, (b) register for free newsletters, (c) complete questionnaires, (d) order products and services from us (e) register to be notified of changes in our website and (f) send e-mail messages, (g) place requests online from your my account page, (h) submit personal contacts, credit card numbers or other sensitive information, submit forms or send other information to us.  In reference to item (h), these pieces of your personal information are submitted by you at your own discretion and will.  Please note that these pieces of information will be securely stored in our databases, however, are subject to general online viruses, hack attempts and unknown threats.  Please also note that in order to process your requests that require us to access these pieces of information, a select group of our operators will be required to gain access to this information. We will do our very best to secure your personal information and minimize the number of people that have access to your personal profile.  Again, you are offering this information and although we will do our best to protect your information, WE WILL NOT BE HELD RESPONSIBLE OR LIABLE WHATSOEVER SHOULD YOUR SENSITIVE PROFILE INFORMATION BECOME COMPROMISED.

We use a feature of your browser called a "cookie" to assign a unique number that automatically identifies your computer when you visit the site. A cookie is a piece of data stored on your hard drive containing information about you. For instance, by setting a cookie on our site, you would not have to log in a password more than once, thereby saving time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site, or may have to enter passwords or identifying information more than once. We may collect Personal Information from you at other points on our site that state that Personal Information is being collected. In the event of a complaint, we may also receive Personal Information about you from other users or third parties who may communicate information to us about you in relation to that complaint.

(2) Who Collects the Personal Information

Red Butler.com, Inc., which owns and operates the Red Butler Corp. web site and related sites, is the company that collects Personal Information on our site info(at)RedButler.com

(3) How the Personal Information Is Used

We use your Personal Information to provide you with content and services that are tailored specifically to the profile you provide.

We do not sell or provide your Personal Information to third-party marketers or other third parties unless you expressly agree in advance to let us do so.   From time to time, we will have a corporate partner sponsor our site and we may send you information in the form of a newsletter or dedicated email with their information.   Should your membership derive expressly from such a corporate sponsorship, we would provide the corporate sponsor with your general sign up details (address, name, date of sign up details & types of requests placed), but never your sensitive profile information).

We use your information on an aggregated basis (not personally identifiable) to do such things as operate our site, enhance our site and sell and deliver messages. We may disclose aggregated information about our users but that information contains no Personal Information.

Although your privacy is very important to us, due to legal rules beyond our control, we cannot fully ensure that your private communications and other Personal Information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.  Again, we may also need to provide some of your personal details to corporate sponsors that are affiliated with our company or have directed you to our company to register on our site. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and you authorize us to, disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. In addition, we may share Personal Information with our contractors on a need-to-know basis in order to maintain our services provided that such contractors have agreed to the non-disclosure and confidentiality requirements we require of our employees.

(4) Privacy Protection for Children

In order to protect the privacy interests of younger internet users, we do not allow children under the age of 18 to use our services.

(5) The Choices Available to Users Regarding Collection, Use And Distribution of the Personal Information

You can control the content of your Personal Information by following the instructions stated below in Section 6.

Please note that if you provide any information on your own or directly to parties who provide service to our web site or any other sites you encounter on the Internet (even if these sites are branded with our branding), different rules may apply to their use or disclosure of the Personal Information you disclose to them. We encourage you to investigate and ask questions before disclosing information to third parties.

(6) How Users Can Correct Any Inaccuracies in the Personal Information

If Personal Information changes, or if you no longer desire our service, we will provide a way for you to correct, update or remove your Personal Information.  You can update your personal profile at anytime by logging into your Red Butler account and clicking on the update profile link.  You may also select to subscribe or unsubscribe to any of our newsletters at anytime by clicking on those corresponding links at the footer of each of our newsletters.  For other changes to your profile, or to be erased from our database, please email us at info(@)redbutler.com.

(7) What Kind of Security Procedures We Use to Protect the Loss, Misuse, or Alteration of Your Personal Information Under Our Control

Red Butler Corp. takes precautions to protect our users' information. When users submit sensitive information via our website, that information is protected both online and off-line. When our registration and personal profile forms ask users to enter sensitive information, that information is protected using industry-standard SSL encryption.  Please note that SSL encryption is sporadically initiated throughout various portions of the site.   Not all pages are SSL encrypted, so please be careful what information you submit on our site(s).  In addition, please note that Red Butler will also use external sites hosted with other companies which may or may not utilize or similar encryption if any.

We hope this policy clarifies our procedures regarding your Personal Information. We will notify you by e-mail of any significant changes and obtain your "opt-in" consent to any significant new uses of your Personal Information, if it was collected from you prior to a significant change in this policy. We may also make non-significant changes to our Privacy Policy that generally will not affect our use of your Personal Information.

SERVICES:

Concierge:

1.Operators - Operators are available 24/7/365, notwithstanding forces outside of our reasonable control including, but not limited to, natural disasters, strikes, acts of God, governmental restrictions, enemy actions, civil commotions, terrorism, fire or similar causes.  Operators are responsible for providing you with informational driven services, limited to virtual telephone oriented operator tasks.  Operators will not physically provide any work such as pick-ups, mailings, drop offs, or ANY ERRAND SERVICES WHATSOEVER ... In addition, operators will not provide any secretarial services such checking email, creating spreadsheets or placing postings online.  Other than that, we can find, research, book, call, remind, wake up, order online and do just about everything else you'd like for us to do on your behalf.

Operators are required to speak English and it is not guaranteed that you will speak with or deal with the same operator each time you place a request.  Operators will do their best possible to provide you with the information or task at hand.  However, there will be circumstances where such information or far-fetched requests are not fulfilled.  Operators will do the best they can to service your requests, but Red Butler Corp. nor its operators will be held accountable, liable or financially responsible for any inaccurate information provided.

Should you sign up for our VIP Memberships, you will be assigned to a dedicated team of staff members.  These staff persons will be your primary contact points for you to place your requests. Dedicated staff members will be randomly assigned to your account upon signing up for services.  You may reach these individuals via the common method of placing requests, however, your dedicated team will be assigned to your requests.  Please take note that your individual staff members WILL NOT be available 24/7 (they've got to sleep too).  You will be able to reach your dedicated staff team on business days Monday through Friday from 9am - 5pm pacific standard time.   For times when they are not available, you will still be able to utilize our services by simply contacting the general concierge and assistants via the email address and telephone number listed in your Welcome Packet.  VIP Memberships also allow a second card holder to place requests on your account.   Please be advised that the primary account holder's information will be the only information stored on the account.  The secondary account holder must be able to provide the primary's member # and verify the account information (email address, mailing address, telephone), etc.. to utilize the account.

2. Monthly Subscription - You will be billed 1 day prior to the beginning of your membership cycle each month automatically.  Your subscription will renew automatically once you purchase your membership online and agree to these terms.  Please note that your membership will begin from the date you signed up and automatically renew in 30 days.  Memberships are not set to renew at the beginning or ending of each month, rather they begin on the day that you activate your membership.  Please make sure that you provide a credit card that you plan on keeping, that you have the appropriate billing address information for and that you plan on using for our charges. For any reason, if you want to terminate your account, please visit the "support page" accessible via your my account page for further instructions on how to cancel your membership.  As an ACTIVE member, you are entitled to accessing our information and placing your requests.  Unused credits and requests DO NOT ROLL OVER.

3. Cancellations - Cancellations are subject to review and must be requested in writing by our cancellation form prior to the next billing cycle.  You can download the form by clicking here.  Should you cancel any time after the 1st day of your renewed membership cycle, you will be billed for that month.  If you sign up for a membership and want to cancel in the same month, you will not be eligible for a refund.  We will bill you for that first month and revoke your membership thereafter and ensure that your membership no longer renews.  For any reason, if you want to terminate your account, please visit the "support page" accessible via your my account page for further instructions on how to cancel  your membership.

4. Personal Membership Pricing - Pricing can change at any time, however you will be notified at least 1 month in advance.  Currently our prices for membership are as follows; Basic - $36.95 per month, Plus - $86.95 per month, VIP $165.95 per month).  Please note that in addition to our current membership plans, we also offer corporate branded accounts with special promotions.  Other individuals may be eligible for specially discounted rates, which you acknowledge and will not have access to.  Should you discover alternative pricing for our memberships, you will not be prorated, retro-credited or compensated whatsoever.   Please also note that certain memberships require a shipping fee, while others do not.  Please also note that our memberships fees may be separated into a shipping cost and a membership cost which will still remain equal to the main membership total (Plus Membership is $86.95, on your online receipt shows $82.00 for membership + $4.95 shipping = $86.95).   Your credit card will always reflect the total membership pricing for any given membership level.

5.  Promotional Codes - From time to time Red Butler will issue promotional codes which grant %'s off of memberships.  While we encourage you to take advantage of our special offers, you cannot request a code or ask for a credit should a new code appear after you have joined up for membership.  You may also not abuse our promotional codes in anyway.  Such malicious activity would result in legal action and immediate termination of your account.

6. Time of Day - We are a 24/7/365 operation, however some of our services will not be available throughout all of that period.  While informational, directional, tasks, wake up calls, reservations, etc.. will be available, some commerce, transactions, refunds, managerial inquiries, or changes to your account,  will need to be handled during business hours Monday - Friday from 9am to 6pm Pacific Time.  Our telephone number is 310.582-5882.

7. Upgrades / Renewals - Your membership will automatically renew each month.  You will not be notified of the renewal.  Therefore, you consent and allow Red Butler Corp. to charge your card each month without contacting you in any way, unless you notify us to cancel your account. You will automatically be billed each month, unless you notify us otherwise at least 1 month in advance, please see # 3. You can upgrade / downgrade your account based upon your usage at any time.  You are eligible to upgrade or downgrade your account after 15 days have passed since your membership had last renewed.   For upgrading you will pay the portion of the new membership, minus the portion you paid for your lower grade membership (From Basic to Plus - $36.95, after 15 days can upgrade to Plus which costs $86.95 for only $50.00).  Please note that your upgrade will reflect your credits as follows:

Upgrade:  You will receive the new total amount of credits for your new membership, minus the number of requests you have used from your current membership.  Downgrade:  You will receive the total amount of credits available for your new membership, but that amount will not exceed the amount of credits originally issued for that specific membership.

8.  Anything, Anytime - Concierge operators will provide Information, Directions, Personal Outbound Calling, Confirmations, Reservations, Wake Up Calls, Travel Arrangements, Directory Assistance and other common information requests over the telephone, by email or by text message.  We will provide you with the best information possible that we can ascertain to aid with your request.  Should that information we provide be inaccurate, please contact us and we will credit your account for that inquiry.   Please note, although we strive to close requests within minutes, we are reliant upon other businesses that may or may not be open.  On occasion, requests may not be closed for a day or two, again, depending upon the businesses you are requesting for us to contact, be open for business, enabling us to follow through on your request at hand.  If for any reason you think we've taken too long on a request, please send an email to info(@) redbutler.com and one of our membership service specialists may select to credit your request.

9. Credits - Credits are used to monitor the activity of your account.  Each membership level possesses its own # of credits.  Currently, membership credits are as follows; Basic 15, Plus 40, VIP 100.  VIP and Plus memberships receive "request priority" meaning that their requests will be fulfilled first in the order that they are received. The amount of credits for each membership level may change at any time, however you will be notified at least 1 month prior to a change. At the beginning of your membership cycle renewal, we will replenish your account with your total credits based upon your membership level.  We will not honor any unused or rollover credits that were not used from the prior month. There is a maximum total of up to 10 credits that may be used on any given day.   Should you submit your request on the last days of your current cycle, and your membership renews, credits would first be deducted from your credits at the point of placing your requests.  If the number of requests exceeded your previous total amount of credits, we would then deduct from  your new total of credits which were replenished when your membership renewed.

For each of your requests, we will deduct your account by 1 credit.  Any action or search results in a deduction of 1 request.   Therefore, if we need to contact your doctor's office to pay a bill, and they need to give us another number to reach their accounting department, we'd deduct your account for 2 credits for making both calls.   Please also note that we do offer up to 3 options for inquiries with the same subject which only requires 1 credit.  An example of this could be providing 3 restaurants in an area, providing 3 movie times etc...  As long as the subject or source of the request is in the same place, we will provide multiples of 3 and reduce your account by only 1 credit.   If you wanted us to place 3 separate dinner reservations, that would required for us to reduce your account by 3 credits and so on .... you'll get the hang of it!

Therefore, should you call in and request 3 telephone numbers, we will deduct your credit totals by 3.   Should you call for 3 telephone numbers, 1 reservation and 7 wake up calls, we will deduct your credits by 11.   Any action, any search, any request will result in a deduction of 1 credit as each is treated as an independent action.  Confirmations, rescheduling, cancellations, call backs, searches, coordination, multiple destinations will each be calculated as a reduction of 1 credit for each.  For multiple requests, such as 3 restaurant suggestions, we will provide up to 3 suggestions to = 1 loss of a credit.  If you needed 8 hotel suggestions for another example, we would deduct 3 credits.   PLEASE BE CAUTIOUS OF SUBMITTING MULTIPLE REQUESTS WHEN SUBMITTING YOUR REQUESTS.  We will not advise you in advance how many credits will be required to follow through on your request.

For wake up calls, each wake up call results in a reduction of 1 credit.  Therefore if you schedule a week of wake up calls, we will reduce your credits by 7.  Should you provide us with the wrong wake up call information, or decide to cancel your future wake up calls, you will not receive those credits back.  In addition, Red Butler Corp. will not be held responsible for any damages or liability should you not receive your wake up call.  These services are rendered by a digital automated system that can glitch.  We will not be held accountable in the unlikely circumstance that a wakeup call is entered incorrectly or is lost.  In addition if you run out of credits you can always upgrade your membership.  In the event that you need help with 1 or 2 more things, that wouldn't be a problem, we'll always take care of our members at no additional cost.

10. Limitations - By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide.  We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way.  For purchases made on your behalf by a concierge operator, Red Butler nor its employees or operators will be held accountable for returns, refunds, or guarantees on behalf of the products or services your are purchasing.  You are responsible for providing us with your information and there are inherent risks such as fraud, identity theft, wrong purchases, etc..  when allowing an outsider to place purchases on your behalf.   Again, we will take all the precautions necessary to protect your information, but we will not be held responsible or accountable or liable for any reason whatsoever should your information become exposed or if you are not pleased with the  products or services you approved for us to charge on your behalf. Concierge operators will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions.  We will also not be held accountable or liable in any illegal or fraudulent activities that you impose or request upon our services.  In such cases, we will terminate your account immediately and report you to the local authorities.

11. Usage Restrictions - You also agree that you are not to abuse our Operators, our time or our services in any other way outside the scope of our Concierge Services.  You are not to resell our services, forward calls to your friends or relatives, exchange membership cards or Spam our operators will fraudulent and erroneous requests and inquiries. Such actions will result in immediate termination of our account and additional charges for our lost time.  In addition, you are not to utilize our operators or Concierge services to profit your business or personal finances in any way.  Our operators will not honor fraudulent outbound calling, money collections, prank calling or other illegal activities.

12. Time Limitations - While there are no time limitations to our calls, please keep in mind that to better service all of our clients we would appreciate your prompt inquires.  Operators will not remain on hold for long periods of time, or virtually ride along with you until you reach your final destination.  We anticipate that most calls will commence from beginning to end in approximately 2-4 minutes.  If required we will divide the requests 20 minutes = 1 credit. In addition, for ASAP requests, we advise that you make such requests via telephone. The second fastest method of requests is via email and for requests that require extensive research, we recommend submitting your requests via your my account page.

13. Automatic Billing - Your account will automatically be billed each month 1 day prior to the beginning of your account cycle.  If you join 11/19, the next charge will be 12/17 but your account is active until 12/18 at the beginning of each month.  Your records will indicate your appropriate membership level charge.  Should you have any billing questions, please contact us immediately.  Your billing statement will reflect a charge from Red Butler or LA Butler (our parent company), along with our toll free number for questions.  On occasion, your credit card's automatic renewal may fail  resulting in a "do not honor" or "funds exceeded" message which would not allow our system to renew your membership.  In such an event, you authorize and allow Red Butler to manually process your credit card at a later date to renew your membership.  Please note that in doing so, your membership cycle would also be affected and begin to renew from the new date that we were most recently able to process your card. In addition, if your credit card fails, you authorize Red Butler to utilize an alternate credit card's information, which you submitted on your account, in order to keep your membership active and set up for future membership renewals.

14. Refunds - There will be no refunds for services that are rendered.  As mentioned above, to cancel services we must be notified in writing by filling our the cancellation form one month in advance.  The current month will be billed for services accordingly, whereas the following month will not.  Credits will be refunded only if there was an error committed by a Concierge Operator.  In that case, please notify the operator that they had provided you with the wrong information and they will then provide you with the correct information and credit your account by 1.  There will also be no refunds for purchases made on your behalf.  When you ask for our representatives to make purchases on your behalf, we will not be held accountable should the product or service your are purchasing not meet the expectations you had in mind.   Please review on your own, all refund and exchange policies with the service providers you intend for us to make purchases on your behalf, PRIOR to asking that we make any purchases for you.   We will not be held accountable, liable or responsible in anyway for purchases on your behalf that are lost during shipping, tickets arriving late, goods damaged in the mail, etc...  We will make purchases on your behalf simply to save you time, but in no way will be responsible for the goods or services we are purchasing.

15. Intoxication / Respect - As a Concierge Member you also agree to respect and be decent with our Concierge operators and staff.  Calling intoxicated, drugged or utilizing profanity or derogatory language in anyway is not permitted.  At any time, our Concierge operators have the right to hang up on you or cancel your membership should you fail to be respectful or treat our staff members with the same level of professionalism and courtesy they treat you with. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT OUR DISCRETION.

16. Outbound Calling - While our operators will provide outbound calling on your behalf, this service is limited to calls within the United States.  Outbound calls are merely to communicate quick pieces of information to a 3rd party, such as appointment scheduling, confirmations, call backs, leaving voicemails, etc..  Outbound calls will not include conference calling, or personal and sensitive calls; breaking up, money issues, private issues.   If you're in that sort of a jam, you're probably better off making the call yourself.  In addition, Red Butler Corp. nor its operators will be required to keep a log of your telephone calls, rolodex and will not save your telephone numbers.  You must present the operator with the telephone number you would like to use at the point of the request.

You also agree that in some cases such as purchases and appointments, Red Butler Operators will need to speak on your behalf, enter your personal information to create profiles (Amazon.com for example), and you authorize for us to use your personal profile information to get the things done that you are asking for us to do. 

17.  Membership Cards - see below

18.  Liability - Our hospitality services offer supplemental services to your personal needs.  Red Butler Corp. nor its operators or staff will be held responsible for any reason whatsoever as the result of our services.  You agree that should any damages resulting from our informational or general services take place, you revoke your right to pursue any legal action.   We will do our best to provide you with sound and accurate information, but should our information lead to your dissatisfaction with the vendor or service or result in action provided, you will be held accountable.

19.  3rd parties - Due to Red Butler Corp.'s vast line of services, we have the right to utilize 3rd party companies to provide you with the best service possible.   Such 3rd parties include, web designers, marketing teams, call centers, residential vendors, marketing consultants, public relations firms, graphic designers and more.  In addition you agree that for certain purchases or specific online bookings will result in a commission based link share stream for Red Butler Corp..

20.  Travel Arrangements - Travel Arrangements are also offered as part of our services.  Red Butler Corp. will try to find you the best deal for air travel, hotel accommodations, limo services, etc..  We will not be responsible any way and do not represent the quality or vouching of any of these service providers.  As the customer, you are accountable for the final selection of your destination or service provider.  If you are not pleased with any services referred to by our operators, please contact the service provider rather than Red Butler Corp..  Once we place make a purchase or place an order for flights, hotels, or any other travel related services, we will not be held responsible for any refunds or disputes.  It will be your responsibility to inquire upon any cancellation rules prior to booking and dispute any concerns you have directly with the service provider.  Red Butler will not refund, credit or be held responsible whatsoever for any travel related purchases.

21.  Text Messaging - from time to time, an Operator may offer to text you the information you are looking for.  Whether you are looking for movie times, directions or a telephone number, we'll send you a text message.  You agree that by saying yes to receiving the text message, you will most likely be charged by your cell phone company.   Red Butler Corp. will not reimburse or be responsible for your text message charges.

22.  Research - Also included in our services are research typed inquiries.  Such requests are limited to searches for places and things.  We will not try to find people or ancient artifacts.  Please be reasonable with your request.   Research requests will only be carried out during business hours.  Please allow at least a few hours or days to provide you with the best information possible, depending upon the scarcity of your request.

23.  Gift Memberships - If you were provided with a Gift Membership it is required that you activate your membership within 12 months from the date of purchase.  If you have not activated  your membership in less than 12 months from receiving your gift membership, you will not be eligible for use of our service.  Please note that your gift membership will expire within a predetermined period of time.  Our membership are sold in periods of (3 months, 6 months, or 1 year, etc...   You must utilize our service during this ACTIVE  period of time as unused requests will not be made available for use or refunded whatsoever upon expiration.   ALL SALES ARE FINAL. 

24.  Everything Else - We appreciate your business and want to provide you with the best Rewarding Lifestyle possible.   We will do our very best to service you.  Should you encounter a problem please just let us know.  By agreeing to our terms you too promise to be reasonable and considerate of our business and services.

? 2008 REDBUTLER CORP. -  All rights reserved