Frequently Asked Questions

Who will I be working with?

If you decide to hire a dedicated employee at Red Butler, you will be working with a professional, U.S. based executive assistant exclusively. That means you have the ability to create a long term relationship with someone who is highly qualified, trained and knowledgeable across all of your preferences.

Do I get a dedicated assistant?

Absolutely. At Red Butler we don't outsource overseas or share tasks. With over a decade in the industry, we've pioneered and perfected the one to one dedicated assistant model. You'll have the opportunity to interview your Dedicated Assistant (DA) and switch as your needs change.

What tasks can you do?

Our DAs focus primarily on three categories of support. Front end, back end and personal. Front end includes scheduling, calendaring, receptionist and coordination support. Back end includes data entry, processes, organization, proofreading and more. Personal of course is travel, family, home and more.

What work can't you do?

There are primarily four things that we cannot provide our clients: anything requiring a professional license, running physical errands, providing artistic, design or creative work and finally any sort of impersonation, such as outbound sales calls.

What are hours?

Every plan we offer includes a certain amount of time that your DA will work on your account. Every 30 days, that time in hours, is replenished. Any unused time will roll over for 30 days. You can add time a la carte at anytime. You can also upgrade at anytime. Downgrades take place at the next renewal.

How about security?

Red Butler utilizes state of the art 128 bit SSL encryption with proprietary technologies that are utilized by Fortune100 companies. Our staff is college educated, exclusively US based and endure a 9 point check resulting in a 2% hire rate. We are also happy to review an NDA you'd like to share with us.

What if I'm not satisfied?

We stand by our quality. Red Butler offers a 14 day money back guarantee. Plus, if you're not pleased with the quality of any request response, we'll return the time, simple. 100% guarantee across the board, no questions asked.

How we compare?

Unlike other Virtual Assistant companies, Red Butler only uses full time W-2 Employees to provide you with support. We never outsource overseas and we've been in business since 2005. We're lucky to have really friendly and smart team members backed by proprietary software.

How can I track time?

Once you sign up, you'll have access to your Dashboard. You can view all time deductions, trends and generate reports. You can also submit tasks inside of Dashboard and build out numerous preferences. From a window to an isle seat, or texting versus calls, customize your experience.

What about freelancers?

Red Butler offers two methods of support; Dedicated which are virtual assistants fully employed by Red Butler, and Freelancers, virtual assistants who work for themselves and utilize Red Butler's technology to service their own clients.

What else should I ask?

No two clients are the same, and we like that. Working with Red Butler truly means a customized experience. We're open to adopting and learning new requirements that you may have, just let us know how we can help. We highly recommend scheduling a consultation. At your service.

Get Started